Returns/Exchanges
As long as the bag is in its original, unused conditions and can be resold, returns are no problem!
Returns should be made within 7 days of receipt of merchandise. Shipping cost to return the item is the responsibility of the buyer and refund of the purchase price (minus original shipping charges) will be made promptly once the item has been received by me. Please contact me for instructions and my mailing address before initiating a return.
If you decide you would like a different bag than the one that was ordered you will need to do a standard return for the original item and place a new order for the replacement.
Privacy
This Privacy Policy describes how and when knoxmtnbags (“I”, “me”, “my”) collects, uses, and shares information when you purchase an item from knoxmtnbags (www.etsy.com/shop/knoxmtnbags), contact me, or otherwise use my services through Etsy.com or its related sites and services.
You agree that by purchasing an item from knoxmtnbags or otherwise interacting with knoxmtnbags, you have read, understood, and agree to be bound by all of the terms of this Privacy Policy. If you do not agree, you must leave knoxmtnbags immediately.
I may change this Privacy Policy from time to time. If I make changes, I will notify you by revising the date at the top of the page.
This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Etsy or any third party services you access through Etsy or through knoxmtnbags. You can reference the Etsy Privacy Policy to learn more about Etsy’s privacy practices.
Additionally, I will make every reasonable effort to inform you when I interact with third parties with your information; however, you are solely responsible for reviewing, understanding, and agreeing to or not agreeing to any third-party privacy policies.
Information I Collect
To fulfill your order, you must provide me with certain information (which you authorized Etsy to provide to me), such as your name, e-mail address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information from time to time if you contact me directly.
Why I Need Your Information and How I Use It
I collect, use and share your information in several legally-permissible ways, including:
- As needed to provide my services, such as when I use your information to fulfill your order, to settle disputes, or to provide you with customer support;
- When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list or to receive notifications from me;
- If necessary to comply with a court order or legal obligation, such as retaining information about your purchases if required by tax law; and
- As necessary for my own legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as (a) providing and enhancing my services; and (b) Compliance with the Etsy Seller Policy and Etsy Terms of Use
Information Sharing and Disclosure
Protecting my customers’ personal information is crucially important to my business and something I take very seriously. For these reasons, I share your personal information only for very limited reasons and in limited circumstances, as follows:
- With Etsy. I share your information with Etsy as necessary to provide you my services and comply with my obligations under both the Etsy Seller Policy and Etsy Terms of Use
How Long I Store Your Information
I retain your personal information only for as long as necessary to provide you with my services and as otherwise described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce or perform under my agreements. I generally keep your data for the following time period: five (5) years.
How to Contact Me
You may reach me with any concerns relating to privacy at jen@knoxmtnbags.com, or by mail at my physical address PO Box 88 East Barre, VT 05649 addressed to Knox Mountain Bags.